gotbet Privacy Policy

gotbet collects personal data through several channels: directly from you when you register an account or contact support, automatically when you use the platform, and from third-party payment and identity verification providers. We collect only the minimum data necessary to deliver a safe, compliant, and high-quality betting and gaming experience for players across Bangladesh.

1.1 Registration Data

When you create a gotbet account, we collect your full legal name, date of birth, residential address, email address, and a mobile phone number registered in Bangladesh. This information is required to open and maintain your account, verify your identity, and contact you about account-related matters. Providing false or inaccurate registration data is a breach of our Terms & Conditions and may result in account suspension.

1.2 Financial and Transaction Data

Every deposit and withdrawal you make on gotbet generates a transaction record. We store the transaction amount in BDT (৳), the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank), the mobile number or bank account reference associated with the transaction, timestamps in Bangladesh Standard Time (UTC+6), and the resulting account balance movement. We do not store full bank account numbers or full MFS PINs — only anonymised references sufficient for reconciliation and dispute resolution.

1.3 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and confirm that all players are 18 years of age or older, gotbet may request copies of government-issued identification such as your National ID card or passport, a proof of address document dated within 90 days, and confirmation of ownership of the payment method used to fund your account. KYC documents are stored securely and accessed only by authorised compliance staff.

1.4 Technical and Device Data

When you access gotbet through a web browser or mobile device, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited within the platform. This data is used for security monitoring, fraud detection, and improving the responsiveness and performance of the gotbet platform for Bangladesh-based users.

1.5 Behavioural and Gaming Data

gotbet records your betting and gaming activity, including the markets and games you participate in, stake amounts, session durations, and win/loss outcomes. This data is used to personalise your experience, identify responsible gaming concerns such as escalating losses or extended play sessions, and fulfil any regulatory reporting obligations that may apply.

1.6 Communications Data

If you contact gotbet via live chat, email, or any other support channel, we retain a record of that communication including the content of messages, timestamps, and the agent who handled your query. This record is maintained to ensure continuity of support, quality assurance, and as evidence in the event of a dispute.

gotbet uses the personal data we collect for specific, clearly defined purposes. We do not use your data for purposes incompatible with the reason it was collected. The following list covers all material uses of personal data on the gotbet platform.

2.1 Account Management and Service Delivery

Your registration data is used to create and maintain your account, authenticate your identity at login, process deposits and withdrawals, and provide access to betting markets, casino games, and other platform features. Without this data, we cannot deliver the core gotbet service.

2.2 Identity Verification and Compliance

gotbet is required to verify the age and identity of all players. KYC data is used to confirm that you are at least 18 years of age, that your account details are accurate, and that your payment methods are registered in your own name. This process protects you and the integrity of the platform, and is required under anti-money laundering principles applicable to online gaming operators.

2.3 Fraud Detection and Security

Technical and behavioural data is analysed by our security systems to detect fraudulent activity, identify suspicious login patterns, prevent account takeover, and flag unusual transaction behaviour. When an anomaly is detected, our compliance team may place a temporary hold on affected accounts pending a manual review. gotbet will never ask for your password via email or live chat.

2.4 Responsible Gaming Monitoring

Behavioural and gaming data — including session duration, betting frequency, loss patterns, and account activity — is used to monitor for signs of problem gambling. If our systems or support team identify a concern, we may reach out to you with responsible gaming guidance, offer access to self-exclusion tools, or apply protective account restrictions in line with our Responsible Gaming policy.

2.5 Customer Support

Communications data and account data are used by our support team to handle your queries efficiently, provide accurate and personalised assistance, and maintain a record of interactions for quality assurance purposes. Our English-language support team is available 24/7 at [email protected].

2.6 Marketing Communications

With your consent, gotbet may send you promotional communications about new games, cricket betting offers tied to BPL and T20 tournaments, seasonal promotions around Eid and Pohela Boishakh, and other platform updates relevant to Bangladesh players. You may withdraw consent for marketing communications at any time by contacting support or using the unsubscribe mechanism included in each communication. Withdrawal of marketing consent does not affect the lawfulness of any prior communication.

2.7 Platform Improvement

Aggregated and anonymised technical and behavioural data is used to analyse platform performance, identify usability issues, optimise page load times for mobile users in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh, and inform decisions about new product features and game library additions.

gotbet does not sell, rent, or otherwise commercially transfer your personal data to third parties. We share data only where necessary to deliver the platform service, fulfil a legal obligation, or protect the safety and integrity of the platform. The categories of third parties with whom we may share limited personal data are described below.

3.1 Payment Processing Partners

To process deposits and withdrawals, gotbet must share limited transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. The data shared is limited to what each provider requires to authenticate and complete the transaction. Each payment partner operates under its own privacy policy and data protection obligations.

3.2 Identity Verification and KYC Providers

gotbet may use third-party identity verification services to assist with automated KYC document checking and age verification. These providers receive only the data necessary to complete the specific verification task and are contractually prohibited from using that data for any other purpose.

3.3 Game Technology Providers

The gotbet casino and sports betting platform is powered by game and data-feed technology from providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive limited session and game-play data necessary to operate their games within the platform, but they do not receive full player profiles or financial transaction data.

3.4 Legal and Regulatory Disclosure

gotbet may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required by applicable law, court order, or legitimate official request. We will seek to notify you of any such disclosure where we are legally permitted to do so.

3.5 Business Transfers

In the event that gotbet undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, player data may be transferred to the acquiring entity as part of that transaction. In such an event, gotbet will notify registered players in advance and ensure that any data transferred continues to be handled in accordance with this Privacy Policy.

gotbet uses cookies and similar technologies — including local storage, session tokens, and pixel tags — to operate core platform functions, remember your preferences, and understand how players interact with the site. The table below describes the categories of cookies we use and their purpose.

Managing Cookies

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling strictly necessary or security cookies will impair your ability to log in, maintain a session, or use core platform features on gotbet. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

gotbet retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and compliance obligations. The following retention schedule applies to the main categories of data held by gotbet.

When personal data is no longer required under the applicable retention schedule, gotbet will securely delete or anonymise it so that it can no longer be associated with an identifiable individual. Secure deletion applies to both digital records and any physical documents held by gotbet.

gotbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. No online platform can guarantee absolute security, but we maintain industry-standard protections and review them regularly.

6.1 Encryption in Transit and at Rest

All data transmitted between your device and gotbet's servers is encrypted using TLS (Transport Layer Security). Sensitive data fields stored in our databases — including passwords, payment references, and identity document metadata — are encrypted at rest using AES-256 or equivalent standards. Passwords are never stored in plaintext; they are hashed using a one-way cryptographic function.

6.2 Access Controls

Access to personal data within gotbet's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their specific role. All internal access to sensitive data is logged, and access logs are reviewed regularly by our compliance team. Access rights are revoked immediately when a staff member changes role or leaves the organisation.

6.3 Security Monitoring

gotbet operates continuous security monitoring across its platform infrastructure. Our systems automatically flag unusual login activity, atypical transaction patterns, and known attack signatures. In the event of a detected security incident that affects your personal data, gotbet will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

6.4 Your Responsibility

Account security is a shared responsibility. You are responsible for keeping your gotbet username and password confidential, using a strong password that is unique to gotbet, logging out of the platform when using a shared or public device, and promptly notifying us at [email protected] if you suspect your account has been accessed without your authorisation. gotbet will never ask for your password via email, live chat, or any other channel.

As a player on the gotbet platform, you hold a number of rights in relation to your personal data. gotbet respects these rights and will respond to all valid requests within 30 days of receipt. In some circumstances, we may need to verify your identity before processing a data request to ensure we do not inadvertently disclose data to an unauthorised party.

To exercise any of the rights described above, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a brief description of your request. We may ask you to verify your identity before processing the request. We will respond within 30 days of receiving a valid, complete request.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gotbet handles your personal data, please contact our support team using the details below. We are committed to addressing all data-related queries promptly and transparently.